Paschele Buyer Protection
We guarantee you are satisfied with every step of your shopping experience. If your item arrives and it is not as described or is not the item shown in the listing photo(s) we will offer your money back. Contact our customer service department within 3 days for a return request. Once your claim has been verified we will then issue the refund.
You are covered by the Paschele Protection Policy for every transaction made through the Paschele app! Our policies are in place for the safety and confidence of all of our paschele members.
If any of these issues pertain to your order you are covered by the Paschele Protection Policy.
Item is not authentic
Non disclosed damage
Wrong or missing item(s)
The item was not as described
Paschele Protection Policy does not cover these issues.
Trades, or transactions made offline
Transactions not made through the Paschele platform
Item does not fit
Item is not your style
Note: Make sure you do not leave feedback if item was not as described, as this is your confirmation of item received and is the correct item in the listing. After feedback is left for the seller all sales are final! If the buyer has not responded within 3 days all sales are final! After 3 days the sellers funds will be released and no refunds will be issued.
If your item does not arrive within the proper shipping time frame we will track and locate the package. If unable to locate package we will issue a refund. If an item is accepted and feedback rating has been left for the seller there will be no refunds issued, thank you!
Paschele Seller Protection
Once the item has been delivered and the buyer has left you a feedback rating your funds will be released to your paschele account.
We allow the buyer up to 3 days to leave a feedback rating! If after that time you still have not received a feedback rating we will auto-rate the buyer and release the funds to your paschele account.
If item has not been received by the buyer within the proper shipping time frame we will track and locate the package. We will also make sure the buyer has not requested a return for the item shipped. Always make sure the item is “as described” and the listing photos are the ones of the item being shipped. This will help you to avoid any return requests, thank you!
Other considerations and protection coverage
Authenticity guaranteed for designer items or you will get a full refund.
If the item(s) you have purchased are misrepresented or are not as described get a full money back refund in original form of payment. Do not leave feedback of the item at this time! Any feedback left for the seller is interpreted as item is “as described” and to the buyer’s satisfaction. Feedback left for the seller is a binding contract for the transaction and no refunds will be issued. Begin a misrepresentation claim to start the return process.
100% authenticity guarantee. Our experts review all designer returns for authenticity. If deemed not authentic you will receive a full refund. Buy designer items with confidence as our expert system is nearly fail safe for replica and fake detection. We detect replicas with a reliable and proven system, and also work with the original designers so you can be confident buying items such as Louis Vuitton, Chanel, Gucci, Hermes, and many more!
No tolerance for replicas promise. Misrepresentation, the sale and listing of replica items, non disclosure of item condition, misleading item details or descriptions and illegal or banned items are not allowed and will not be tolerated. Any failure to abide by these rules will result in account deletion, possible legal action, and possible loss of funds that you may have in your Paschele account. In addition, any credit card(s) you have on file within the Paschele app may also be charged to recuperate loss of funds to any and all parties involved. See terms and conditions for additional information.
Final sale items such as clearance items, wedding items, and used or opened personal hygiene products are non returnable. If item(s) are misrepresented in any way, then the buyer is still covered by the Paschele Protection Policy and should submit a return request.
Order cancellations are not allowed and will be reviewed by our returns and complaints experts.
Any sales and transactions not made through the Paschele platform are not covered by Paschele, llc. misrepresentation claims, the Paschele Protection Policy, or any of their affiliates.
Submit a return request
Get what you ordered or your money back!